A phrase book isn’t the best way to ensure a sound medical diagnosis – or to give you the upper hand in a legal dispute. Give us a call instead and we’ll put you in touch with a trusted ISOS-audited medical practitioner or a legal professional who talks your language. You will however be responsible for the cost of actual services provided by such third parties.*
Comprehensive confidence
Visa's medical and legal referral service supports you and your immediate family when you are travelling together to a location outside your principal country of residence for up to 90 days. Complimentary medical services include medical telephone advice, referral to a local medical service provider and the monitoring of a medical condition both during and after hospitalization.
Our medical and legal assistance service is highly comprehensive and has been developed with real attention to detail. The list below summarizes them for you.
Telephone medical advice
If you cannot see a doctor whilst you are travelling, the assistance service is on hand and will arrange for medical advice to be given over the phone.
Medical service provider referral
The assistance service will refer you to physicians, hospitals, clinics and dentists, wherever you are. You will however be responsible for the cost of actual services provided by such third parties.
Monitoring of a medical condition during and after hospitalization
On request, the assistance service will observe your medical condition during and after hospitalization.
Delivery of essential medicine or equipment**
We'll arrange for any medicine and medical equipment to be delivered to you if it's not available locally.
Despatch of physician**
Should you be taken ill suddenly and cannot be moved, we'll send a medical specialist to you if no suitable specialist is available locally.
Guarantee of hospital admittance deposit**
If you need to go into hospital, but do not have the funds to pay the deposit required, we'll pay up to USD 2,500 (or the equivalent in local currency) to ensure you receive treatment. This is subject to our first securing payment from you, either through your credit card or from your family.
Arrangement of emergency medical evacuation**
Should you fall ill or have an accident and require emergency treatment, we'll take you to the most suitable local hospital, a hospital in a nearby country or back to your home country where appropriate medical care is available.
Arrangement of emergency medical repatriation**
We'll arrange for your return to your principal country of residence following an emergency medical evacuation and subsequent hospitalization.
Arrangement of transportation of mortal remains**
In the event of your death, we'll deal with official procedures and arrange transportation of your body to the place chosen by your personal representatives.
Arrangement of transportation to join a cardholder**
We'll organize round trip transportation for the person of your choice to join you if you've been hospitalized abroad.
Arrangement of return of children**
Should your dependant children be left alone because of your illness or accident, we'll arrange for them to return home. If necessary, we'll also provide qualified people to accompany them.
Inoculation and visa requirement information
For information about your journey regarding vaccinations, visas, taxes and customs information, simply call the assistance service for straightforward advice.
Legal referral
We can refer you to lawyers and legal practitioners. However, you will be responsible for covering legal fees and related charges.
Interpreter referral
We can refer you to interpreters worldwide. You will have to pay any interpreting fees or related charges.
Find the number you need now »
Download ‘Medical and Legal Terms & Conditions’ (pdf) » ***
*This cover is only valid for travel outside your principle country of residence undertaken on tickets, for which at least 50% of the cost is purchased using your Visa CEMEA Gold, Platinum or Infinite payment card or bank cheque with funds from your Visa CEMEA Gold, Platinum or Infinite account. Please refer to Medical and Legal terms and conditions. Legal services and some medical services are chargeable. VISA INFINITE is not responsible for legal advice and medical advice given by third parties.
**Indicates service is chargeable to the cardholder.
***The document at the link is a summary of the insurance. Please contact Concierge if you wish to view the policy in full.
Visa's medical and legal referral service supports you and your immediate family when you are travelling together to a location outside your principal country of residence for up to 90 days. Complimentary medical services include medical telephone advice, referral to a local medical service provider and the monitoring of a medical condition both during and after hospitalization.
Our medical and legal assistance service is highly comprehensive and has been developed with real attention to detail. The list below summarizes them for you.
Telephone medical advice
If you cannot see a doctor whilst you are travelling, the assistance service is on hand and will arrange for medical advice to be given over the phone.
Medical service provider referral
The assistance service will refer you to physicians, hospitals, clinics and dentists, wherever you are. You will however be responsible for the cost of actual services provided by such third parties.
Monitoring of a medical condition during and after hospitalization
On request, the assistance service will observe your medical condition during and after hospitalization.
Delivery of essential medicine or equipment**
We'll arrange for any medicine and medical equipment to be delivered to you if it's not available locally.
Despatch of physician**
Should you be taken ill suddenly and cannot be moved, we'll send a medical specialist to you if no suitable specialist is available locally.
Guarantee of hospital admittance deposit**
If you need to go into hospital, but do not have the funds to pay the deposit required, we'll pay up to USD 2,500 (or the equivalent in local currency) to ensure you receive treatment. This is subject to our first securing payment from you, either through your credit card or from your family.
Arrangement of emergency medical evacuation**
Should you fall ill or have an accident and require emergency treatment, we'll take you to the most suitable local hospital, a hospital in a nearby country or back to your home country where appropriate medical care is available.
Arrangement of emergency medical repatriation**
We'll arrange for your return to your principal country of residence following an emergency medical evacuation and subsequent hospitalization.
Arrangement of transportation of mortal remains**
In the event of your death, we'll deal with official procedures and arrange transportation of your body to the place chosen by your personal representatives.
Arrangement of transportation to join a cardholder**
We'll organize round trip transportation for the person of your choice to join you if you've been hospitalized abroad.
Arrangement of return of children**
Should your dependant children be left alone because of your illness or accident, we'll arrange for them to return home. If necessary, we'll also provide qualified people to accompany them.
Inoculation and visa requirement information
For information about your journey regarding vaccinations, visas, taxes and customs information, simply call the assistance service for straightforward advice.
Legal referral
We can refer you to lawyers and legal practitioners. However, you will be responsible for covering legal fees and related charges.
Interpreter referral
We can refer you to interpreters worldwide. You will have to pay any interpreting fees or related charges.
Find the number you need now »
Download ‘Medical and Legal Terms & Conditions’ (pdf) » ***
*This cover is only valid for travel outside your principle country of residence undertaken on tickets, for which at least 50% of the cost is purchased using your Visa CEMEA Gold, Platinum or Infinite payment card or bank cheque with funds from your Visa CEMEA Gold, Platinum or Infinite account. Please refer to Medical and Legal terms and conditions. Legal services and some medical services are chargeable. VISA INFINITE is not responsible for legal advice and medical advice given by third parties.
**Indicates service is chargeable to the cardholder.
***The document at the link is a summary of the insurance. Please contact Concierge if you wish to view the policy in full.
