When you’re abroad, a minor problem can easily become a crisis. But whether you lose your card or money, have a legal or medical problem, or simply need someone who speaks your language, we can be the help you need.
Why let a lost or stolen card spoil your day? go
The moment you notice your card’s missing, give us a call from anywhere in the world, night or day. Within a maximum of 30 minutes, we’ll put a block on your account and notify your bank. Then get on with your life while we sort out the details, like getting a new card – and some emergency cash* if you need it – rushed to you through our international network.
*Emergency cash disbursement is subject to the available balance on your Visa Infinite card and needs to be repaid. There is a charge of US$175 for using this service.
Find the number you need now »
Need a new card – fast? go
We’ve all lost a card. What counts is getting a replacement, fast, so that you don’t miss a single beat of your holiday or business trip. So we’ll do our very best to get a replacement to you within 24 hours – or one business day – delivered either to your hotel or the nearest branch of your bank as nominated by you. We can also get you some emergency cash, in most cases while you wait*. Just call, day or night.
*Emergency cash disbursement is subject to the available balance on your Visa Infinite card and needs to be repaid. There is a charge of US$175 for using this service.
Find the number you need now »
No way to get cash? go
No cash, no card, no luggage. But why let lost luggage or a break-in spoil your trip – when we can reunite you with your life in just a few hours? All it takes is a phone call. We’ll then contact your bank and deliver up to US$5,000* directly to your hotel. Alternatively, we’ll tell you the location of a nearby bank where you can make a withdrawal.
*Emergency cash disbursement is subject to the available balance on your Visa Infinite card and needs to be repaid. There is a charge of US$175 for using this service.
Find the number you need now »
Need a payment authorized, fast? go
You’ve come to the high point of your trip… but your card’s lost or stolen. Before you miss out on that once in a lifetime family raft trip or even a roof over your head, call us and we’ll smooth away all problems, communicating directly with the retailer, service provider or hotel to authorize any necessary payment.
Find the number you need now »
Don’t know the Nepalese for ‘appendicitis’? go
A phrase book isn’t the best way to ensure a sound medical diagnosis – or to give you the upper hand in a legal dispute. Give us a call instead and we’ll put you in touch with a trusted ISOS-audited medical practitioner or a legal professional who talks your language.*
More »
Find the number you need now »
Download ‘Medical and Legal Terms & Conditions’ (pdf) » **
*Please refer to Medical and Legal terms and conditions. Legal services and some medical services are chargeable. VISA INFINITE is not responsible for legal advice and medical advice given by third parties.
**The document at the link is a summary of the insurance. Please contact Concierge if you wish to view the policy in full.
Want a whole lot less to worry about? go
Use Visa Infinite to pay for your travel and there’s no need to buy travel insurance. Infinite means comprehensive travel insurance for everyone in the family, wherever you travel, business or leisure. So when you get the opportunity to climb an ice wall or try kite surfing, go.*
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Need help while abroad? »
Need to make a claim? »
Download ‘Travel Insurance Terms & Conditions’ (pdf) » **
*Cover excludes some situations, generally involving anything you already know about or that is caused by war, fraud or criminal or deliberate acts on your part. This cover is only valid for which any part of a trip up to 90 days either within or outside your principle country of residence has been or will be paid for using your Visa CEMEA Infinite credit/debit card or bank cheque with funds from your Infinite credit or debit account. Cover may also be restricted by age, pre-existing medical condition (including pregnancy) or hazardous activity. You are also required to pay the first part of any claim where applicable, known as the ‘excess’. Always take reasonable care to prevent loss, damage, accident, bodily injury or Illness.
**The document at the link is a summary of the insurance. Please contact Concierge if you wish to view the policy in full.
The moment you notice your card’s missing, give us a call from anywhere in the world, night or day. Within a maximum of 30 minutes, we’ll put a block on your account and notify your bank. Then get on with your life while we sort out the details, like getting a new card – and some emergency cash* if you need it – rushed to you through our international network.
*Emergency cash disbursement is subject to the available balance on your Visa Infinite card and needs to be repaid. There is a charge of US$175 for using this service.
We’ve all lost a card. What counts is getting a replacement, fast, so that you don’t miss a single beat of your holiday or business trip. So we’ll do our very best to get a replacement to you within 24 hours – or one business day – delivered either to your hotel or the nearest branch of your bank as nominated by you. We can also get you some emergency cash, in most cases while you wait*. Just call, day or night.
*Emergency cash disbursement is subject to the available balance on your Visa Infinite card and needs to be repaid. There is a charge of US$175 for using this service.
No cash, no card, no luggage. But why let lost luggage or a break-in spoil your trip – when we can reunite you with your life in just a few hours? All it takes is a phone call. We’ll then contact your bank and deliver up to US$5,000* directly to your hotel. Alternatively, we’ll tell you the location of a nearby bank where you can make a withdrawal.
*Emergency cash disbursement is subject to the available balance on your Visa Infinite card and needs to be repaid. There is a charge of US$175 for using this service.
You’ve come to the high point of your trip… but your card’s lost or stolen. Before you miss out on that once in a lifetime family raft trip or even a roof over your head, call us and we’ll smooth away all problems, communicating directly with the retailer, service provider or hotel to authorize any necessary payment.
A phrase book isn’t the best way to ensure a sound medical diagnosis – or to give you the upper hand in a legal dispute. Give us a call instead and we’ll put you in touch with a trusted ISOS-audited medical practitioner or a legal professional who talks your language.*
Download ‘Medical and Legal Terms & Conditions’ (pdf) » **
*Please refer to Medical and Legal terms and conditions. Legal services and some medical services are chargeable. VISA INFINITE is not responsible for legal advice and medical advice given by third parties.
**The document at the link is a summary of the insurance. Please contact Concierge if you wish to view the policy in full.
Use Visa Infinite to pay for your travel and there’s no need to buy travel insurance. Infinite means comprehensive travel insurance for everyone in the family, wherever you travel, business or leisure. So when you get the opportunity to climb an ice wall or try kite surfing, go.*
Need to make a claim? »
Download ‘Travel Insurance Terms & Conditions’ (pdf) » **
*Cover excludes some situations, generally involving anything you already know about or that is caused by war, fraud or criminal or deliberate acts on your part. This cover is only valid for which any part of a trip up to 90 days either within or outside your principle country of residence has been or will be paid for using your Visa CEMEA Infinite credit/debit card or bank cheque with funds from your Infinite credit or debit account. Cover may also be restricted by age, pre-existing medical condition (including pregnancy) or hazardous activity. You are also required to pay the first part of any claim where applicable, known as the ‘excess’. Always take reasonable care to prevent loss, damage, accident, bodily injury or Illness.
**The document at the link is a summary of the insurance. Please contact Concierge if you wish to view the policy in full.
